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Configuring Talkman Devices
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Installing USB Driver
If your VoiceConsole implementation is on a Windows operating system, you may need to install the USB driver located on the VoiceConsole DVD in order to use the maintenance port on Talkman A700 devices. The necessary driver is already installed on Linux systems.
HOW TO:
Connect an A700 device to the USB port on the Windows machine. The USB driver (CDC-ACM driver) should install automatically. If it does not install, perform these steps for a manual installation.
- Open Windows Device Manager.
- Find and right click Talkman USB Serial in the list of devices.
- Select Update Driver Software and follow the directions pointing the search to the VoiceConsole software DVD to locate the CDC-ACM driver.
Loading a Device Profile to the First Device
With a device profile set up, you must load it to at least one Talkman A700 device. You may have to load the profile to the first device using a serial cable and Java applet.
HOW TO:
On the Device Management tab of the GUI, navigate to Device Profiles, select the device profile you want to load, and click the Load selected profile with cable action link.
- If you get a message to download files to your computer, follow the instructions in the message, restart your browser, then begin the profile load again.
- For most implementations, keep the default settings in the Prepare the Device section of the profile load process.
- When the load process begins, the ring LED on the Talkman A700 device rotates yellow. When complete, the device reboots.
Loading the Remaining Devices
You can load the device profile to the rest of your devices in two ways: by Vocollect TouchConfig or through VoiceConsole.
Using TouchConfig
When you have a single A700 device configured, you can use the TouchConfig feature to quickly transmit that configuration to your remaining devices.
HOW TO:
On the Device Management tab of the GUI, navigate to Devices, select the single device you want to load, and click the Common Device Actions > Load profile to selected devices action link.
Next, bring additional devices online with TouchConfig:
- Start with all devices turned off.
- On the configured device, press and hold the Plus (+) button then press the Play/Pause button to put the device into sender mode. The LED ring's small segment will be solid yellow, and the NFC indicator will blink yellow.
- On the unconfigured devices, press and hold the Minus (-) button then press the Play/Pause button to put the devices into receiver mode. The ring's large segment will be solid yellow, and the NFC indicator will blink yellow.
- Turn each unconfigured device so the side with the symbol faces up.
- Hold the configured device with the symbol facing down. Align the raised oval on the device with the raised oval on an unconfigured device. Ensure that the ovals are fully aligned, then hold the two devices steadily against each other.
- Watch the LED ring on the receiving device. It blinks green then signals a reboot by rotating yellow then red for a successful configuration transfer. On failure, the ring blinks red then returns to receiver mode.
- Repeat the TouchConfig for remaining unconfigured devices.
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Using Chargers and VoiceConsole
If you set the device profile as the default profile for the site, you can load the configuration on devices seated in a charger with a VoiceConsole GUI action.
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A device in the charger is in maintenance mode, which is required to complete the profile load.
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On the Device Management tab of the GUI, navigate to Devices, select the devices you want to load, and click the Common Device Actions > Load profile to selected devices action link.